FAQ

• How do I choose tail lights for a target vehicle?

  Confirm vehicle model, year, side, lamp type, and OEM reference with Carstar before ordering.

• What is the difference between OEM and aftermarket auto parts?

  OEM references help identify fitment; aftermarket parts serve replacement demand. Confirm details before purchase.

• What information is needed for an auto parts quotation?

  Share product code, OEM reference, vehicle, year, quantity, destination port, packaging needs, and photos.

• What shipping details should Middle East buyers confirm?

  Confirm destination port, trade terms, volume, packaging, shipment mode, and local clearance requirements.

• How can buyers confirm fitment before ordering?

  Cross-check OEM references, product codes, vehicle catalogue, photos, side, trim, and year range.

• Why is the website product code important?

  The product code is the stable identifier for enquiry, saved products, AI questions, and product links.

• What should buyers check when choosing LED or halogen lamps?

  Check vehicle version, connector, side, regulation needs, and market preference.

• Why should bumper and body-part packaging be confirmed early?

  Large body parts need packaging confirmation to reduce transport risk and improve loading efficiency.

• Is sample confirmation recommended before bulk orders?

  Samples are recommended for new vehicle lines, new buyers, or parts that are easy to confuse.

• Do Carstar products have a minimum order quantity?

  MOQ depends on product type, stock, packaging, and shipping method. Confirm with sales.

• Why is the catalogue organized by vehicle line?

  Vehicle-line categories reduce confusion between parts with similar names.

• How can I use the website AI assistant for product search?

  Enter vehicle, part name, OEM reference, or product code. Mention vehicle first when possible.

• Can customs codes shown online be used directly?

  Website customs-code fields are references. Formal declaration must be confirmed by clearance parties.

• Why must left and right side parts be confirmed separately?

  LH/RH parts may differ. Confirm side, photos, and product code before ordering.

• Can product photos be confirmed before shipment?

  Photo, label, and packing confirmation can reduce receiving disputes.

• What should South America buyers check when sourcing parts?

  Check vehicle version, year range, OEM reference, packaging, and clearance needs.

• What matters for lamps and exterior parts in Southeast Asia?

  Check sealing, moisture protection, transport protection, and target vehicle version.

• Can buyers discuss private-label packaging?

  Share label, carton mark, language, quantity, and target market needs during quotation.

• What if I cannot find a product on the website?

  Try product code, OEM reference, or a shorter part name; send photos and vehicle details if needed.

• What evidence is needed for an after-sales quality issue?

  Keep carton photos, labels, product photos, order details, and problem description.

• How can suppliers contact Carstar for cooperation?

  Use the supplier registration page to submit company, product, contact, and qualification information.