FAQ

• How do I choose tail lights for a target vehicle?

  Confirm the vehicle, year range, left or right side, lamp type, and OEM reference before ordering. Use the product code or OEM reference wit

• What is the difference between OEM and aftermarket auto parts?

  An OEM reference helps identify the original fitment relationship. Aftermarket parts serve the replacement and repair market. Buyers should

• What information is needed for an auto parts quotation?

  Share the product code, OEM reference, vehicle and year, quantity, destination port, packaging needs, and photos when available. Complete in

• What shipping details should Middle East buyers confirm?

  Confirm destination port, trade terms, volume, packaging, LCL or FCL shipping, and local clearance requirements. Actual transit time depends

• How can buyers confirm fitment before ordering?

  Cross-check OEM references, Carstar product codes, vehicle catalogue position, product photos, and samples when needed. Pay attention to sid

• Why is the website product code important?

  The product code is the stable identifier used by the Carstar website. Use it in enquiries, saved lists, AI conversations, and product links

• What should buyers check when choosing LED or halogen lamps?

  Check vehicle version, wiring connector, side, regulatory needs, and market preference. Do not assume different lamp-source versions are int

• Why should bumper and body-part packaging be confirmed early?

  Bumpers, grilles, fenders, and similar parts are bulky and can be scratched in transit. Packaging confirmation helps control transport risk,

• Is sample confirmation recommended before bulk orders?

  For new vehicle lines, new buyers, or parts that are easy to confuse, sample confirmation is recommended. Samples help verify appearance, co

• Do Carstar products have a minimum order quantity?

  MOQ depends on product type, stock status, packaging, and shipping method. Share product codes and target quantities so the sales team can c

• Why is the catalogue organized by vehicle line?

  Auto parts buying usually starts from market, brand, model, and year before selecting the part. A vehicle-line catalogue reduces confusion b

• How can I use the website AI assistant for product search?

  Enter a vehicle, part name, OEM reference, or product code. When you know both vehicle and part name, mention the vehicle first and then the

• Can customs codes shown online be used directly?

  Website customs-code fields are communication references. Formal declaration should still be confirmed by export, import, and local clearanc

• Why must left and right side parts be confirmed separately?

  Head lamps, tail lamps, mirrors, and trim parts often differ by side. Driving-side conventions may also affect descriptions, so confirm LH/R

• Can product photos be confirmed before shipment?

  For new orders, mixed orders, or high-value products, photo, label, and packing confirmation before shipment can reduce receiving disputes.

• What should South America buyers check when sourcing parts?

  Check vehicle version, year range, OEM reference, packaging strength, and destination-country clearance needs. Same-name models may differ b

• What matters for lamps and exterior parts in Southeast Asia?

  In hot and humid markets, buyers should check lamp sealing, moisture protection in packaging, transport protection, and target vehicle versi

• Can buyers discuss private-label packaging?

  Buyers can share packaging language, labels, carton marks, quantity, and target-market needs during quotation. Final packaging depends on pr

• What if I cannot find a product on the website?

  Try a shorter part name, product code, or OEM reference. You can also send photos and vehicle details through the AI assistant or message fo

• What evidence is needed for an after-sales quality issue?

  Keep carton photos, labels, product photos, order details, and a clear problem description. For shipping damage, also keep receiving and dam

• How can suppliers contact Carstar for cooperation?

  Suppliers can use the supplier registration page to submit company information, main products, contacts, and qualification documents. Carsta